Shipping Protection by Route

Vegan
Our products are crafted with a conscience, containing no animal products or animal-derived ingredients.

Toxin-free
We take your health seriously, which is why we never use any harmful toxins in our products.

Sustainably-made
We believe in protecting our planet for future generations. That's why we use only renewable ingredients and practices that reduce our environmental footprint, like our wooden wicks sourced from FSC Certified mills.

Recyclable
We believe in the power of recycling to create a sustainable future. All of our onyx vessels and packaging materials are 100% recyclable, so you can feel good about your purchase knowing it won't end up in a landfill.

Phthalate-free
Our fragrances are free of any harmful phthalates that can harm the reproductive system of animals, and humans.

Mutagen-free
We believe in the importance of protecting our DNA from harmful chemicals and physical agents.

Gluten-free
We understand the importance of catering to your unique dietary needs. That's why we offer a range of gluten-free products that are free from any gluten-containing ingredients, so you can indulge without any worries.

Cruelty-free
Our commitment to cruelty-free practices means that no animals are harmed in the making of our products. for nor harm to your furry friends.

Carcinogen-free
We believe in protecting you from harmful ingredients that can cause cancer or other reproductive harm.

Biodegradable
Our commitment to sustainability means we use only biodegradable ingredients that can be naturally decomposed, leaving behind no harmful residues.

Thank you for choosing to shop with us. We are committed to providing you with the best possible shopping experience. To ensure transparency and clarity, we have outlined our shipping and return policy below.

Processing Time

Upon placing your order, please allow us 2-3 business days to process it. During this time, we meticulously prepare your items for shipment and coordinate with a carrier to arrange pickup.

Shipping

We are pleased to offer free standard domestic shipping on all orders, which typically takes 2-5 business days for delivery. For faster delivery, you also have the option to purchase USPS First Class Mail, which generally takes 1-3 business days.

International Shipping

For our valued international customers, we provide international shipping via UPS Worldwide Expedited. Please note that shipping rates may vary based on the destination, and delivery time typically ranges from 3-4 business days. Any additional customs fees or taxes imposed during shipment are the responsibility of the customer.

Return/Exchange/Refund

We take pride in the quality of our products and strive to ensure your satisfaction. However, we do not accept returns, exchanges, or refunds under normal circumstances. In the event that your product arrives damaged, we offer an optional Route insurance plan for package protection. This plan, available at a nominal cost, automatically adds coverage to your checkout. In case of theft, loss, or damage during transit, we will promptly send you a replacement product at no additional charge. We highly recommend opting for this insurance to safeguard against any potential mishaps, as we cannot assume liability for damages, stolen items, or lost packages without it.

Damaged or Lost Packages

While it is highly unlikely, if your package is lost or damaged during shipment, our optional Route protection plan provides coverage and peace of mind. By selecting this plan at checkout, you ensure that you are eligible for returns or refunds in such unfortunate circumstances. If you encounter any issues with your package, please notify us immediately, and we will collaborate with the carrier to resolve the matter swiftly. Our goal is to ensure you receive a replacement or refund as quickly as possible.

Delivery

• To avoid any delays or additional shipping fees, please ensure that the shipping address you provide during checkout is accurate and complete. We cannot be held responsible for any complications arising from an incorrect or incomplete address. Once your package has been delivered, it is your responsibility to ensure its proper receipt and storage.
• Thank you for taking the time to review our shipping and return policy. Should you have any further questions or require assistance, please don't hesitate to contact our dedicated customer support team. We are here to provide you with exceptional service and address any concerns you may have.